Frequently Asked Questions

Once you have made your selection, click on “Add to Cart” to add the item to your shopping bag.

After making your selection, click on “Proceed to Checkout” in your shopping cart. You will then be guided through the remaining purchase process.

Tamer-group.com has been optimized for use on a Smartphone. You do not need a special app to use the tamer-group.com website on a Smartphone.

Should you have any questions or require assistance with your account or order, please contact us through our live chat (Mon-Sun / 8:30 am till 10:00 pm), by email customerservice@tamer-group.com or by WhatsApp +9613733020

Yes, you can save products in a Wish List and then easily find them again later on.

Once your order has been submitted, you will receive an order number and email confirming receipt of your order. Please check your Spam folder if you do not receive this email in your Inbox.

In order to request a change to an existing order please contact us on customerservice@tamer-group.com or via WhatsApp on +9613733020

We accept all major debit and credit cards such as Visa, MasterCard, Maestro & JCB and also accept cash payments upon delivery.

During the checkout process, the supported payment methods are displayed on screen.

Yes Lebanese pounds payments are accepted at the rate of 1507.5 LBP.

There may be various reasons why a payment has not been accepted. Please contact us on customerservice@tamer-group.com or via WhatsApp +9613733020 for more information.

We aim to always deliver your order within 24 hours but please note that sometimes your order might take up to 3 business days to be delivered.

You may cancel, exchange or return your order as per our Return & Exchange Policy.

You can return your product within 14 calendar days to any one of our boutiques.

You have to present to the store with the receipt or proof of purchase to be able to exchange the purchased item.

Returns will not be accepted if the product was used or damaged. Learn more by reading our Return & Exchange Policy.

If the product is returned in its original condition and undamaged, Tamer Frères s.a.l. will refund the full purchase price to your credit card (or original payment method).

A refund will not be approved if the product is damaged or destroyed.

Sure! Our Customer Service Advisors are happy to assist you with this. Please contact them on +96170656040

Yes! Please mention at check out that it is a gift and we will have it especially wrapped for you with the selected brand packaging.

Yes! You can add a personalized gift message to your purchase at Checkout by writing in the dedicated field.

Please be assured that we take data protection seriously, and your information will only be shared with employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

If you have any further questions, please do not hesitate to ask

 

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