We protect your privacy.
Tamer Frères SAL will not share your personal data with any third party. The personal data entered is used by Tamer Frères SAL exclusively.
By accessing or using the website (regardless of whether or not you register your personal information with us, and regardless if you use it as a Registered User or as a Guest) and by accepting these terms and conditions (including the linked information, documents, sites herein) you (“you” means any website’s users/guests. “User” includes the member and the guest, and means any individual/entity that uses the website under any form whatsoever, including without limitation accessing, visiting, browsing, registering, logging to the website) agree irrevocably, without limitation or qualification, to the terms and conditions herein contained and you confirm that you will follow, comply with, be bound by these terms and conditions. You also agree that we may use your contact details to contact you as well as any other information needed in the context of your use or purchase/order.
1. ELIGIBILITY OF MEMBERSHIP
All members or guests should have the legal capacity and should be able and eligible to form or enter into legally binding contracts. Consequently, by using this website or registering on it, you will be confirming at your own responsibility that you have accomplished the 18 years old and you are legally capable to enter into any commitment or engagement. Nobody may register as a member of the website more than once at the same time nor by using different identity. The website is not available to persons whose membership has been suspended or withdrawn by the Company.
2. USE OF OUR WEBSITE
When you visit or use this website or do purchase or any other activity/operation or receive any service through it, you acknowledge, represent, warrant, and consent to comply with all applicable laws & regulations and the terms and conditions contained herein. You also acknowledge that and agree:
a. All your personal details and information that you provided us with while registering on the website or using it as a guest are true and exact, otherwise you bear the full responsibility from any kind whatsoever towards our Company, other users or any third Party of all the consequences arising out of the false information.
b. To use this website properly and make ONLY legally valid inquiries and orders.
c. Not to make any false or fraudulent orders, otherwise we shall be authorised to cancel any order of this type and have the right to take all necessary measures to protect our Company’s rights and inform the competent authorities.
d. Not to harm/damage/destroy our website/ system/ software program/information processing system. For that purpose, you consent not to interfere with or try to disrupt/interrupt the website or the system or our property of the website and our interests in connection with this website by doing illegal acts or activities such as, but not limited to, distributing a virus or other harmful electronic code or any malevolent program, unsolicited or bulk electronic communications, etc…
e. Not to create liability for us towards the brands or other users or third parties.
f. Not to interfere or attempt to interfere with the proper working of the website.
g. Not to copy, modify, or distribute any content from the website or otherwise infringe the website’s copyright material and/or trademarks (either those belonging to us or to the brands of which we are displaying the products through the website) in any way whatsoever, nor to export the website’s tools.
h. Not to take or attempt to take over another user’s account or carry out any hacking of the website or users accounts or attempt to do so.
i. Not to violate or abuse any laws, rules, regulations, guidelines, third party rights or this document or any of the terms and conditions contained herein.
j. To receive communications from us electronically, including, but not limited to, emails, texts messages, messages on and through the website, or your account on our website or any other e-mail address provided to us, or phone number. You acknowledge and irrevocably agree that all documents, notifications, agreements, information and communication that we provide you electronically satisfy any legal requirements that such communication is provided in writing and has the same effect and power of written documents.
3. ABOUT US – THE COMPANY’S DETAILS
The sales of Products through this website is achieved by Tamer Frères S.A.L., a Lebanese company located at Tamer building, Jean Tamer Street – Sin El Fil, Lebanon, registered in the Register of Commerce of Beirut under the number 13, having the Tax Number 2265 and represented by its Chairman Mr. Jean Tamer.
You can contact the Company through:
- Website: www.tamer-group.com (by using the contact form)
- E-mail: firstname.lastname@example.org
- Phone number: 961-1-513413
4. YOUR DETAILS AND REGISTRATION OBLIGATIONS
Our Company is not liable (neither civil nor criminal liability) for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure or misuse or hacking of your username and/or password.
When you register on this website, you are required and agree to:
a. Show agreement to these Terms and Conditions by clicking where mentioned.
b. Provide true, accurate, real and complete contact information and identification details. If you provide any information that is false, inaccurate, not current or incomplete or if we believe in our sole opinion that such information is false, inaccurate, not current or incomplete, or not in accordance with this document and these Terms and Conditions, we reserve the right to suspend, limit or withdraw your access to the website and/or your membership of this website without need to any notification or any justification and without any responsibility from any kind whatsoever. We may, at our sole discretion and at any time, make
any inquiries we consider necessary, and request that you provide us with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. In such a case, you agree to provide any information and/or documentation to us upon such requests; otherwise, you acknowledge and agree that if you do not, we may, without liability, limit, suspend or withdraw your access to the website and/or your membership of the website. We also reserve the right to cancel unconfirmed/unverified accounts or accounts that have been inactive for a long time without need to any notification and without any responsibility on us.
c. Confirm that the credit card you are using to accomplish your purchase belongs to you or at least you are authorized to use it and that this credit card is not stolen. In all cases, you are solely responsible towards the holder of the card (in case the card is stolen or you are using a card that doesn’t belong to you/not issued in your name) and you hereby agree to defend, indemnify and hold our Company and its stakeholders (owners, employees, investors, users, buyers, partners, affiliate/sisters companies, etc…) harmless from and against any and all claims, damages, costs, actions, losses, liabilities, and expenses (including legal expenses and attorney’s fees) arising from or related to your use of the credit card during purchase/checkout process.
d. Submit any form of authentication as required by us as part of the registration or payment process.
e. Use the provided information for the purposes of the use of the website or purchase of products.
f. Avoid including our company’s name or any of its derivatives or any of our details in your registration user ID.
By becoming a member on this website, you consent, warrant, and acknowledge that you will:
a. Use the website according to the applicable laws and to the terms and conditions contained herein.
b. Accept responsibility for all activities that occur under your account or password either if done by you or by someone else.
c. Maintain the confidentiality of your account and password to avoid any unauthorized use.
d. Restrict access to and use of your account.
e. Notify us immediately of any unauthorized use of your account or any breach of security, keeping in mind that in all cases we are not responsible in any form whatsoever of such unauthorized use /misuse/breach of security.
f. Never use another member’s account or user’s details at any time, without the express permission of the user or the concerned account holder/member. In all cases, you are solely responsible towards that user or account holder/member and you hereby agree to defend, indemnify and hold our Company and its stakeholders (owners, employees, investors, users, buyers, partners, affiliate/sisters companies, etc…) harmless from and against any and all claims, damages, costs, actions, losses, liabilities, and expenses (including legal expenses and attorney’s fees) arising from or related to your use of another member’s account or user’s details.
g. Never disclose your personal information or contact details including but not limited to phone numbers, addresses, or email address, or your registration details or password anywhere on the website other than where you are required to do so nor publish or put your account’s details related to our website on other platforms/websites.
h. Defend, indemnify and hold our Company and its stakeholders (owners, employees, investors, users, buyers, partners, affiliate/sisters companies, etc…) harmless from and against any and all claims, damages, costs, actions, losses, liabilities, and expenses (including legal expenses and attorney’s fees) arising from or related to any improper, unauthorized, or illegal use of your account by you or by any person obtaining access to this website through your designated username and password, regardless whether you authorized such access or not and reimburse our Company for such improper, unauthorized, or illegal use of your account even if done without your authorization.
i. Regularly update the registration data to keep it true, accurate, up-to-date, and complete.
j. Never engage in false or fraudulent activity in connection with the use of the website; otherwise, you acknowledge and consent that we may suspend, limit or withdraw your access to the website and/or your membership of the website without need to any notification and without any responsibility on us.
5. BUYING PRODUCTS AS A GUEST
You can buy products at the website without creating an account; as a Guest.
Using this type of purchase process, only such data which are essential to process your order will be requested from you.
During the purchase process, you will be offered the possibility of registering as a User or continuing as a Guest.
6. SERVICE AVAILABILITY
Delivery service for the products offered on this website (“the Products”) is available in Lebanon only. Accordingly, any delivery/shipping address should be within the Lebanese Territory (“the Territory”), otherwise the Company reserves the right to reject any order outside the Territory.
7. FORMALISING THE AGREEMENT
To place an order, you must follow the online purchasing procedure step by step.
8. TECHNICAL MEANS TO CORRECT ERRORS
In the “Cart” section, you can add all items you have chosen. The items added to the shopping cart will be saved with their details. So, if you desire, you can check and modify the details of your order before proceeding with the payment.
In case you noticed that an error occurred when entering your personal data during the registration process, you can rectify the error or modify the details in the “My Account” section, “Account Details” subsection, where you can edit and save the changes.
You will be also able to correct errors related to the personal data provided during the purchase process by contacting the customer service via the “Contact Us” Section.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, via the “Contact Us” section.
9. AVAILABILITY OF PRODUCTS
All product orders are subject to availability. We will not be liable in any form whatsoever and under any circumstances in case any product is no more available during any stage of purchase process and even after order confirmation. In such a case, and as your order has been processed, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid according to our applied terms and conditions of money refund as mentioned throughout this document.
Nevertheless, if there are difficulties regarding the supply of products or there are no more items left in stock, you may either place a “Pre-Order” or “Send Us an Inquiry”.
You should note that Tamer Frères S.A.L. reserves the right to remove any product(s) from this website at any time and to remove or alter any material or content from this website without prior notice. In such a case, The Company shall not be liable to you or to any third party under any circumstance for removing any product from this website, or for removing or altering any material or content from the website.
In all cases, we are not responsible for any unsatisfactory or delayed performance, losses, damages or delays as a result of products which are unavailable.
The prices of the products offered on Tamer Frères S.A.L. website are TTC. Nevertheless, we reserve our right to charge any newly tax applied in Lebanon or enforced by law or by governmental decision if your purchase is subject to it at the time of payment (cash or credit card).
Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled without any liability on us and all amounts already paid will be reimbursed to you according to our applied terms and conditions of money refund as mentioned throughout this document. We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Order Confirmation or Shipping Confirmation).
Prices may change at any time without any prior notice and with immediate effect. However, except as stipulated above, the changes shall not affect the orders for which you have received an Order Confirmation.
11. PAYMENT TERMS
You may use as payment method the following cards: Visa, Maestro, JCB and MasterCard.
Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment for any reason whatsoever, we shall not be liable for any delay or failure to deliver and accordingly we reserve the right not to proceed with your order without any liability on us. Moreover, you should keep in mind that when you click to authorize the payment, you are confirming that the credit card is yours.Or you can pay for your order to the courier in cash upon delivery; Cash on delivery is only accepted for a value of maximum 1300$.
12. PLACING YOUR ORDER/ORDERING PROCESS
If you are a registered customer, please sign in. If you are not, you can sign up by clicking on “CREATE AN ACCOUNT”. You can also place an order as a guest (without registration) by clicking on “CONTINUE WITHOUT REGISTRATION” (kindly check Article 5 here above).
If you do not provide us with all the information we need, you cannot place your order. When placing an order, you agree that any and all information you give us are accurate and complete.
All orders are subject to our acceptance (as detailed throughout this document) and product availability.
No agreement for the sale of any product will exist between you and us and accordingly no obligation to conclude the sales operation and deliver the product(s) until we accept your order by sending you the order confirmation to the email address given to us by you.
After you receive our order confirmation, the agreement is considered concluded without prejudice to the provisions and rights of cancelling the order or terminating the agreement as stipulated throughout this document.
13. INABILITY TO PROCESS AN ORDER
Tamer Frères S.A.L will always do everything possible to process all orders, yet there may be circumstances that might lead us to the inability of processing an order even after having sent the Order Confirmation. We reserve the right to do so at any time without any liability on us from any kind whatsoever and without need for justification.
Inability of processing your order will be communicated to you through the email or phone number provided during purchasing process.
In such cases, the sum you already paid for the non- processed order will be fully reimbursed according to our applied terms and conditions of money refund as mentioned throughout this document.
If you have chosen the delivery to your address, your order will be delivered to you by a courier chosen by us within 3 to 5 business days from the date of confirmation of the order. Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances, or in case of Force Majeure, or in case of occurrence of events that are beyond the Company’s will or control. In such a case, the Company will not be responsible in any form whatsoever for such delay.
Also, Tamer Frères S.A.L. reserves the right of delayed deliveries in case:
- The address was not clear and needed further details,
- The client couldn’t be reached for further address details,
- No one was available at the address to receive the package.
For the purpose of this document, the “delivery” shall be understood to have taken place and the order delivered as soon as you or any third party present at the delivery address you have submitted acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you. After the delivery is done, our Company is no more responsible of the order and the delivered products shall be under your responsibility from the moment of delivery to you as outlined in this clause by the means of the delivery outlined in this document.
We reserve the right to add at your cost any additional charges and expenses resulting from your choice of any delivery method other than the ordinary delivery methods that we offer.
15. INABILITY TO DELIVER
You should note that after 3 attempts to reach you over the phone with no avail, the product(s) subject of the order will be returned. In such a case, it can be held at destination for a maximum period of 7 days. During that period, we will be contacting you through the email or the phone number provided during purchasing process. You may choose to pick up your order at one of our shops or may wish to cancel the order with full reimbursement of the amount paid. In case we are not able to reach you within the period 10 days from the 1st attempt (3 attempts during 3 consecutive days + 7 days holding period) we have the full right to cancel the order without prior notice and without any responsibility on us. In such a case, we will reimburse any amount that you may have paid according to our applied terms and conditions of money refund as mentioned throughout this document. Nevertheless, you should keep in mind that we will be entitled to pass on to you any additional cost related to transport derived from the order cancellation.
In case you have chosen to receive your order in store and the payment term is cash on delivery, your order will be sent to the agreed store and you will have to pick it up within 3 business days from order conformation, otherwise we will assume that you wish to cancel the order, and accordingly it will be automatically cancelled without notice and without any liability on us from any kind whatsoever. In case the payment term is Credit Purchase, the order will be reserved for you at the agreed shop for a period of 10 calendar days. After that period, and if you didn’t pick-up your order, we will assume that you wish to cancel the order, and accordingly it will be automatically cancelled without notice and without any liability on us from any kind whatsoever and we will reimburse any amount that you may have paid and according to our applied terms and conditions of money refund as mentioned throughout this document.
16. TRANSMISSION OF RISK OF THE PRODUCTS
The products shall be under your responsibility from the moment of delivery to you.
17. RETURN & EXCHANGE POLICY
A- Return Policy :
You have 2 calendar days from the day of item receipt to claim a return. Return will be done through the same way delivery has been done. You shall hand over the product(s) that you wish to return to us along with the receipt or proof of purchase through a courier arranged by the Company or any other way defined by us and this without undue delay, and in any event not later than the period of 2 days specified above.
We reserve the right to examine any product that you wish to return. After examining the product, we will inform you of whether the return is accepted or not. The acceptance of return is upon our sole discretion and we reserve the right to refuse any return if, in our sole opinion, we find after examination, that the product is not in the same conditions in which it has been delivered to you or that it is not in compliance with the conditions stated herein to be eligible for return. If we accept the return, you have the right to reimbursement of any amount you have paid and according to our applied terms and conditions of money refund as mentioned throughout this document and provided we have received the goods back. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless agreed otherwise.
Return for manufacturing defects are governed by the Brand International Warranty.
B- Exchange Policy
You have 14 calendar days to exchange the product in the store.
You have to present to the store with the receipt or proof of purchase to be able to exchange the purchased item.
Our salesperson will inspect the item prior to approving the exchange.
The acceptance of exchange is upon our sole discretion and we reserve the right to refuse any exchange if, in our sole opinion, we find after examination, that the product is not in the same conditions in which it has
been delivered to you or that it is not in compliance with the conditions stated herein to be eligible for exchange.
If the exchange has been accepted, you may choose another item which can be at the same price or at a higher price. Exchange with an item at lower price is not allowed. In case the price of the new item is higher than the price of the exchanged item, you have then to pay the price difference, knowing that – for the avoidance of doubt – the price of the exchanged item taken into count is the effective price you have paid either cash or through credit card.
C- Common Conditions to Be Eligible for Return or Exchange
To be eligible for return or exchange, the following conditions apply:
- The product is unused and in the same conditions that you have received it.
- The product is in its original packaging among with instructions and other documents, if any, accompanying the product(s).
- The reference number, label, price tags freebies and accessories are still intact.
- You need to present the receipt or proof of purchase.
- No reimbursement will be made if the product has been used or opened, unsealed or damaged.
- No Return or Exchange for items on sale/promotion.
- No Return or Exchange for the following items:
- Audemars Piguet Watches
- Breitling Watches
- Mont Blanc Watches
- Omega Watches
Once we receive your item you will be notified about the receipt.
We will inspect it and notify you about the status of your refund.
If your refund is approved, we will initiate a refund to your credit card (or original payment method).
You will be reimbursed within a certain amount of days depending on your card issuer’s policy.
If your return was not approved, we will notify you about the reason and return the item to you.
Refund is not done on discounted items.
19. LIABILITY AND INDEMNIFICATION
Unless otherwise indicated expressly in this document, our liability regarding any product acquired on our website shall be limited strictly to the price.
We shall not accept any liability for the following losses, regardless of their origin:
a. loss of income or sales;
b. operating loss;
c. loss of profits or contracts;
d. loss of forecast savings;
e. loss of data; and
f. loss of business or management time.
We accept no liability for any errors or omissions, whether on behalf of ourselves or third parties. We exclude all implied warranties, terms and conditions and are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the website.
Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.
You release and indemnify our Company and/or any of its officers and representatives in respect of any claim, demand, dispute, cost, damage, liability or other consequence (direct or indirect) of any of the actions of the illegal users of your account of the website and you specifically waive any claims that you may have in this respect under any applicable law.
20. INTELLECTUAL PROPERTY – COPYRIGHT- TRADEMARKS
You must not use any part of the content on our website for commercial or advertising purposes without our express prior written consent and before obtaining a license to do so either directly from us or through us from our licensors.
Certain other trademarks used on our website not belonging to our Company that appear on the website for the purpose of e-commerce are the property of their respective owners and have been used by Tamer Frères S.A.L. under license or other arrangements or understandings. No use of these trademarks may be made by you without our express written consent or you will be in breach to these Terms and conditions as well as to the laws and regulations under which those third parties are working. In all cases, we are not responsible in any way whatsoever in case you use those trademarks or logos or patents or copyrights.
The name Tamer Frères and the other names, logos, and related designs that we use in this website or in connection with our services, either registered or unregistered, are trademarks of our company and are protected by intellectual property rights and laws.
All content posted on the website, including but not limited to texts, logos, graphics, icons, images and photos, audio and video clips, downloads, either registered or unregistered, is the exclusive property of our company and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
21. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
We do not guarantee that our Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our Website. You should use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. In the event of such a breach, your right to use our Website will cease immediately without prior notice. This action will not deprive us to ask you for compensation and/or take any other action against you.
You can send us notifications through the “Contact Us” Section.
We will get back to you either by phone call or by email within 2 business days.
Notifications are sent to you through the website on the email address provided when placing an order. In case you fail to receive notifications please contact us through the “Contact Us” Section.
23. EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the Agreement when caused by events that are beyond our reasonable control (“Force Majeure”). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
a. Strike, lockout or other forms of protest.
b. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
d. Inability to use private or public transportation.
e. Inability to use public or private telecommunication systems.
f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It shall be understood that our obligations deriving from the Agreement are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. In case the Force Majeure event lasts for a period exceeding 4 weeks, we reserve the right to terminate the Agreement without any liability on us. In such a case, any sum you already paid for the non- delivered order will be fully reimbursed according to our applied terms and conditions of money refund as mentioned throughout this document.
Accordingly, it is your full responsibility to read this.
All our products are 100% genuine and authentic.
The products offered on Tamer Frères S.A.L. website are covered by a Warranty.
Warranty conditions apply according to the Brand/Supplier’s international warranty Terms and Conditions.
If you wish to know more about a product warranty Terms and Conditions, or to submit a warranty claim please contact us through the “Contact Us” Section.
27. TRANSFER OF RIGHTS AND OBLIGATIONS
You may not transmit, cede, levy, assign or in any other way transfer our Agreement or any of the rights or obligations derived from it, without having obtained our prior written consent.
We may transmit, cede, levy, assign, subcontract or in any other way transfer our Agreement or any of the rights or obligations derived from it, at any time. Said transmissions, cessions, levies or other transfers shall not affect the rights you have as a consumer.
28. APPLICABLE LEGISLATION AND JURISDICTION
29. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send any comments and suggestions through the customer service via the “Contact Us” Section.